Apple Retail Business Sales Policy

Purchase Terms

Purchases through the Apple Store for Business are subject to the terms and conditions of customer’s current purchase agreement with Apple.?

Customer Configured Product

We are pleased to offer product custom configured to your specifications and encourage you to review your order carefully. Since the product is built to your specifications the order cannot be changed, modified or cancelled once your order is placed.?

Electronic Software Download Process

Using a valid Apple Store for Business account, your organization may select downloadable software products for purchase at the Apple Store for Business. In order to ensure that the Apple Electronic Software Download/Key is routed to the appropriate person in your organization, the Apple Electronic Software Download/Key will be made available only to the original proposer. Once the Apple authorized purchaser at your organization completes the order, the original proposer will receive a separate email acknowledgment that provides download instructions.?

Should you have problems with the download, please contact?enterprisesso@apple.com?for additional assistance.?

Defective Items

Apple Branded Products

If you discover what you believe to be a product defect for any Apple branded product, please contact Apple Sales Support at?enterprisesso@apple.com. Such a defect, if any, as determined by Apple in its discretion, may be covered under the terms of your product's warranty. Please refer to the warranty information and other support documentation applicable to your product.

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Non-Apple Branded/Third Party Products

Products sold through the Apple Store for Business which do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions applicable to the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.?

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturers' standard warranties.

Products That Are Inoperable When Delivered?

If you discover that your product is wholly inoperable when it is delivered to you, please call Apple Tech Support within thirty days of the invoice date. Apple Tech Support will determine if it is appropriate to offer you the following options:

  • Replacement:?The same product that was ordered will be shipped to you at Apple's expense. The product must be deemed inoperable when you receive it by Apple Tech Support within thirty days of the invoice date in order for you to receive a replacement unit.
  • Service:?You may have the product repaired; however, once serviced the product is no longer eligible for replacement.?
  • Refund: You would have the option for a refund on your original payment method. However, this refund policy does not apply if the product’s damage or inoperability is due to misuse. You will be required to return the inoperable product at Apple's expense to an address which will be provided to you by Apple Tech Support. You are required to ship the item in the exact same condition you received it in. Upon receipt of the item, it will be examined by Apple to determine if it qualifies for a refund based on these conditions.?

This policy regarding units that are inoperable when delivered only applies to Apple-branded hardware products currently offered on the Apple Store for Business. As new products are offered Apple reserves the right to determine whether or not this policy applies.

The policy does not apply to third party products which do not bear the Apple brand name. You may contact the manufacturer directly to discuss the third party product.

If Apple Tech Support deems the product inoperable at delivery thirty days after the invoice date Apple's standard product warranty will apply.

If Apple Tech Support does NOT deem the product inoperable at delivery Apple's standard product warranty will apply.

Shipping and replacement units will be at Apple's expense.

Apple reserves the right to test products returned under this policy. If Apple determines, in its discretion, that you have misrepresented the condition of the product, Apple reserves the right to impose a 1500 SAR fee, for wrongful return of the product.

Return Policy

In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple. The product must be in its original condition with all of its included parts, accessories, and packaging and we’ll exchange it or offer a refund based on the payment method. In addition, please note:

  • Apple products purchased through other retailers must be returned to those retailers in accordance with their returns and refunds policies.
  • Products can be returned only in the country where purchased.
  • For returns with a gift receipt, Apple will offer you an Apple Gift Card.
  • For returns paid with your Apple Account balance, Apple will refund the portion paid to your Apple Account or, if unable, an Apple Gift Card.
  • Returned products may require inspection. If approved, a refund or exchange will be issued within 10 business days.
  • Apple provides security features to protect your product in case of loss or theft. If these features were activated and cannot be disabled by the person in possession, Apple may refuse the return or exchange.
  • To return ten or more of the same product, you must return to the Apple Store where purchased.
  • For complete details on how to return a product purchased at the Apple Store please visit the?Returns & Refunds ?page.

Payment Methods

You may pay by purchase order on the Apple Store for Business once you register as a purchaser on your Apple Store for Business.?

You may also pay by credit card on the Apple Store for Business. At the time your order is placed, Apple obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships. The Apple Store for Business accepts Visa, MasterCard, American Express and Discover cards.

Shipping

Please review the Product Availability section for more information regarding order processing and product availability.

All shipments are on the following terms:?

  1. Title and risk of loss to all product will pass to you upon shipment from Apple's shipping location; and
  2. You warrant that, in directing delivery to a location not at your organization’s address you have obtained the addressee's permission to have the product delivered as directed.

Claims & Payment Process: For all product damaged or lost in transit, you must notify an Apple Sales Support Operations ("SSO") representative at?enterprisesso@apple.com?within ten (10) business days of receiving damaged products, a short shipment, or not receiving an expected order.

Prices?

The Apple Store for Business endeavours to offer you competitive prices on current Apple products. The price you will be charged is the price of the product when your invoice is generated which will include applicable shipping charges. Apple reserves the right to change prices for products displayed at the Apple Store for Business at any time.

Product Availability

Given the popularity of some products, Apple may restrict the number of such items that you may purchase. Any product limit restrictions will be posted to the Apple Store for Business. This information is subject to change.

Apple cannot guarantee specified delivery dates. Apple will endeavour to ship as closely as possible to your requests but is not liable for failure to do so. We encourage Apple authorized purchasers to check "Order Status" on their store.

If Apple is unable to ship your product within thirty days from the date Apple receives your payment, we will notify you and provide more specific information.

Other Terms and Conditions

  • Apple reserves the right to change the terms and conditions of sale at the Apple Store for Business at any time. In case of any changes in the terms and conditions, Apple will notify you via your registered email address of such change before it takes effect.
  • No Apple employee or agent has the authority to vary any of the Apple Store's policies or the terms and conditions governing any sale.