Report a Concern & Privacy

This report will be used to improve Apple products and services, for example to train models. It will be linked to your Apple?Account. By submitting, you represent you own or have permission to upload the report content, which may contain copyrighted, personal, or sensitive information.
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Report a Concern is designed to protect your information and enable you to choose what you share.


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  • Report a Concern collects information to solve reported issues. Information collected for certain reports, including those for the Swift Assist feature, is stored in association with your Apple?Account. Before you submit these reports, your Apple?Account will be shown on the screen. All other reports are associated with a random unique identifier that is not linked to your Apple?Account.
  • You may submit additional information with your report to help solve the issue more effectively.
  • Apple may use the information you submit to improve products and services, including to train Apple models.
  • If you report a concern related to ChatGPT, you can choose to allow your report to be shared with OpenAI.

Report a Concern allows you to give feedback to Apple on our products and services. When you submit a report, Apple collects the information you provide in the report, such as answers to questions, descriptions, photos, videos, messages, and emails. Before submitting, you can review and remove any information and attachments that you do not want to include in the report.

Apple also collects your device’s model, operating system version, and language. In some cases, Apple may collect the version of the Apple?Intelligence model when you are reporting a concern related to Apple?Intelligence.

Apple uses this information to help solve reported concerns, and to develop, improve, and train products and services, including feature-specific models.

Reporting a Concern Related to ChatGPT

If you use the ChatGPT extension and you experience an issue, you can choose separately to provide information related to your reported concern to OpenAI, which operates ChatGPT, as well. Apple may provide OpenAI with certain information from or about your report to help fix the concern you identified, including your request (and any materials that you attach to the request), the answer, information about your device and your device settings such as your device type and general location, and the type of issue experienced. Apple shares reports with OpenAI only when you separately choose to provide information to OpenAI, and OpenAI is required to retain this information for a limited period of time only. OpenAI is required to use the information to understand and resolve the reported issue and related issues only. Your feedback will not be tied to your Apple?Account when provided to OpenAI, and Apple will remove your name and email address before sharing the report.

Applicable Legal Basis for Processing Personal Data

We process your personal data for Report a Concern generally as necessary for providing the service and to comply with our legal obligations. Where consent is the appropriate legal basis, we seek it in accordance with applicable local law. Where applicable local law provides, we process information you provide in the report, such as answers to questions, descriptions, photos, videos, messages, and emails as well as your device’s model, operating system version, language, and the relevant version of the Apple?Intelligence model (if any) for purposes of our legitimate interests so that we can defend, establish, and exercise legal claims.

Retention

Data collected by Apple may be processed and stored by trusted partners. The information you report may be stored in a manner that is associated with you for up to one year or as required by law.

At all times, information collected by Apple will be treated in accordance with Apple’s Privacy Policy, which can be found at www.05589.cn/privacy.

Published Date: May 13, 2025